If your counter is a hotel laundry or guest-services desk, there's a bigger system from the same maker that runs the entire guest operation around it.
Three steps. No hardware, no training, no contract.
Service type, tag number, customer phone. Charge at drop-off if that's your policy — one tap.
The customer gets an automatic text with their pickup reminder. No phone calls.
Last 5 digits of their phone. No paper slip crumpled in a wallet.
The one counter where orders have a middle state — modeled properly.
Received → in progress → ready → picked up. Your counter screen shows exactly what's promised, what's ready, and what's overdue.
The moment you mark an order ready, the customer gets a text — with their pickup claim reminder in it. No calls, no orders aging on the rack because nobody told anyone. Toggleable.
Stain on the silk blouse at drop-off? Photographed and time-stamped at intake. “It was fine when I brought it in” stops being your problem.
Orders past your pickup window get flagged — reclaim rack space and nudge the customer with a text.
Regulars' names prefill from a few phone digits. The Tuesday shirts take ten seconds.
Keep your tag system; add a phone number to it, and the customer who lost the slip is a 5-digit lookup instead of a shelf hunt. Or go all-in on your-own-tickets mode: the app runs on your printed ticket numbers, rejects duplicates, and sends no texts at all — zero SMS credits used, $50 a month flat, no matter the volume.
Per-garment pricing, alterations, rush fees — collected at drop-off, the way cleaners actually work.
Build your price list once — shirts, suits, dresses, comforters, leather, alterations, hemming, express, stain treatment — and ring any order as itemized lines: 3 shirts, 1 suit, 1 hem, rush fee. Every counter person charges the same price for the same work.
Collect up front, at intake, one tap on your iPhone: card, Apple Pay, or cash. The customer walks out already paid; pickup becomes a five-second hand-back. Prefer collecting at pickup? That's a setting — and either way an unpaid order can't be released by mistake.
Found a stain that needs treatment? A button to replace? Add the line item and collect the difference at pickup — the itemized charge shows exactly what was done, and every transaction records who rang it.
The every-Tuesday deal, the hotel-contract rate, the 10%-off promo — saved as presets, applied in one tap, tracked in reporting. Discounts become policy, not a leak.
Itemized, automatic, no thermal paper. Refunds live in the portal with a reason and a name.
Who rang what, services vs. storage, card vs. cash, tips, tax — reconciled without a calculator at closing.
Start free. Stay predictable.
Hotel groups, management companies, clubs, and multi-location operators can activate on a corporate account instead of a card on file — locations join with a code and billing goes to the company.
If your counter is a hotel laundry or guest-services desk, there's a bigger system from the same maker that runs the entire guest operation around it.
For full-service hotels and resorts. Sophie, the AI concierge, answers guests in 33 languages by voice or text. Smart dispatch routes every request to the nearest free staff member, SLA tracking keeps everyone honest, and luggage delivery is verified by scan-to-room. Free 15-day trial, no card required.
Explore BellDesk AIFirst month on us. No card to start, no contract, cancel anytime. You can be checking items in this afternoon.
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